Terms & Conditions

15:53, Monday 5th December 2022

Healing with Heavens Terms & Conditions

Please note that to receive treatments from Emily Heavens-Ward of Healing with Heavens you must agree to all of these conditions. If you have any queries please contact Emily directly.

Definitions

• “us”, “we”, “our”, “Healing with Heavens”, “Emily” refers to Emily Heavens-Ward.
• “you”, “client” refers to a customer of Emily Heavens-Ward.

General

• By becoming or being a customer of Healing with Heavens, your agreement with these terms and conditions is implied.
• These terms and conditions may be updated at our discretion without prior notice.
• It is your responsibility to read and understand these terms and conditions, a written copy of which is available on request.

Booking

• You may book appointments with Emily in person, by telephone, by email, on the bookings system, or direct message.
• Advanced bookings may be refused to clients who have missed appointments without giving at least 48 hours notice.
• The contents of the clinic diary are confidential. You should not attempt to view the diary when making a booking in person.

Punctuality

• Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied.

Conduct

• Emily will refuse treatment to customers who behave in an ill-mannered, aggressive, hostile or inappropriate way towards her.

Cancellations

• Cancellations require 48 hours' notice, otherwise prepaid deposits will be lost or up to 100% of the total treatment price will be charged, if Emily is unable to re-sell the reserved treatment time.

Treatment Suitability

• Emily is not obliged to treat you if she deems treatment is not appropriate for any reason.
• Prior to any treatment, Emily will assess your suitability for treatment and whether treatment is likely to be beneficial. If deemed unsuitable she will inform you as to the reasons why (eg contraindications), if you have already paid in full Emily will refund the paid amount.
• In some cases Emily can recommend an alternative method of treatment. If the alternative method treatment is less in price than the original purchase Emily will refund the difference.

Treatment Timings

• Treatment times stated may include consultation and dressing time.

Treatment Expectations

• Each client’s anatomy is different, therefore results are not guaranteed as many factors can influence treatment.

Prepaid Packages of Treatments

• These have a validity of the period of time they are purchased to cover.

Gift Certificates

• Gift certificates can be of any value when purchased or purchased for specific treatment(s).
• Gift certificates are valid for 12 months from the date of purchase.
• Gift certificates for a monetary amount may be used for any of the therapies performed by Emily assuming the recipient does not have contraindications to specific therapies.
• Gift certificates are non-refundable.
• Gift certificates cannot be redeemed for cash, sold or transferred.
• Your gift certificate number must be quoted at the time of booking and handed to Emily at the start of your treatment.
• You are not under obligation to use the full value of your gift certificate during one session.
• Late cancellation and “failure to show” terms as laid in Healing with Heavens booking terms also applies to gift certificates – which will be made void should you fail to give the required notice. Please check required notice periods.

Price Alteration

• Emily reserves the right to alter prices without prior notice.

Payment

• The following payment methods are welcome:
  • Cash
  • Bank transfer
• All deposits are non-refundable.

Medical Conditions

• Please inform Emily of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Refunds

• Emily does not offer refunds for treatments unless she acknowledges that the service received was below the professional standard she strives to achieve.

Disclaimer

• The complementary therapies Emily provides are not offered as a cure or substitute for medical or psychological diagnosis and treatment. The information provided on this website, expressed or implied, is for the purposes of information only; it is not given as medical advice. If you have a health problem, health question, or medical emergency please consult your doctor.